Client Experience Specialist
Join Zenith as the Client Experience Specialist — the first and most consistent point of contact for our clients. This coordination, clarity, and care role supports smooth schedules, confident communication, and a welcoming environment for both clients and staff in our Eugene wellness clinic.
About the Role
No specific education requirements. Attitude, maturity, and reliability matter.
Eugene, OR
Part-time
Front Desk
Mid
Zenith Performance & Wellness is a sports physical therapy and performance center in Eugene, Oregon. We serve runners, cyclists, active adults, and aging athletes through a model that blends physical therapy, strength training, massage, and movement education. Our mission is simple: help people move better, feel stronger, and stay active for life. Our culture is grounded, professional, evidence-based, and community-driven.
Role Overview
The Client Experience Specialist (CES) is the first and most consistent point of contact for our clients—both in person and behind the scenes.
This role is NOT a sales position and NOT a passive front desk job.
It is a coordination, clarity, and care role—supporting smooth schedules, confident communication, and a welcoming environment for both clients and staff. You'll work closely with our Physical Therapists, Strength Coaches, Massage Therapists, and leadership team to ensure every client experience feels thoughtful, organized, and human.
What Success Looks Like
A successful Client Experience Specialist:
Creates calm and clarity at the front desk—even on busy days
Communicates confidently with clients about scheduling, services, and next steps
Keeps systems clean, accurate, and up to date
Anticipates needs before they become problems
Makes people feel genuinely welcomed and supported
Why Work at Zenith?
At Zenith Performance & Wellness, you’ll do more than clock in — you’ll join a team that believes movement is medicine, community is strength, and excellence is the standard. We’re not bound by insurance limitations or cookie-cutter care; instead, we empower our providers to practice at the top of their license and creativity. Here, you’ll collaborate daily with other clinicians, strength coaches, and massage therapists who share a passion for helping athletes and active adults thrive. With mentorship, continuing education support, and clear growth pathways, Zenith is a place where you can build both your career and your impact — all inside Eugene’s premier performance and wellness community.
Responsibilities
Client Experience & Communication
• Greet clients warmly in person, by phone, and via email
• Answer common questions about services, scheduling, and next steps
• Help guide new clients into the appropriate service path (PT, strength, massage, consults)
• Maintain a professional, friendly, and composed presence at all times
Scheduling & Systems
• Manage scheduling using PT Everywhere and internal workflows
• Assist with intake forms, payments, and client records
• Handle basic accounts receivable tracking and follow-ups
• Keep client data clean and accurate
Operations & Support
• Support daily clinic flow and provider schedules
• Coordinate with clinicians when issues or questions arise
• Follow established SOPs—and help improve them over time
• Assist with light administrative tasks as needed
Qualifications
This role is a great fit if you:
• Are organized, reliable, and detail-oriented
• Communicate clearly and calmly under pressure
• Enjoy helping people and making systems run smoothly
• Are comfortable learning and using digital tools
• Take ownership and follow through
Experience in healthcare, fitness, hospitality, or client services is a plus—but attitude, maturity, and reliability matter most.
This Role Is NOT:
• A sales-heavy or commission-based role
• A clinical or coaching position
• A passive "sit-behind-the-desk" job
Tools You'll Use
• PT Everywhere (scheduling & client management)
• HubSpot (CRM & communication)
• Google Workspace
• Internal SOPs and workflows (training provided)
Compensation & Benefits
$16–22/hour DOE + employee perks
• Supportive, respectful team culture
• Clear systems and expectations
• Meaningful work with an active community
• Opportunity to grow with a values-driven business
• 15-20 hours per week in the mornings with potential to grow
• In-person role at our Eugene location